RETURNS + EXCHANGES

Returns

You may return or exchange items purchased online within seven days of receiving them. All return or exchange items must be unused, in their original condition, and with product tags attached and packaging undamaged.

To return orders please contact our team.

Exchanging for a different size is based upon stock availability. If available, we can reserve stock for you, and ship the item as soon as we receive the returned original item. Shipping, tax and duties’ costs on size-exchange replacements will not be charged after the initial delivery.

If the item is no longer in stock, please arrange a return so it can be refunded. Unfortunately, initial shipping, tax and duties’ costs cannot be refunded. 

Exchanges

Exchanging for another style is also possible. Please return the item so it can be refunded, and purchase the new item separately. Shipping costs on all refunds will not be charged. Unfortunately, initial shipping, tax and duties’ costs cannot be refunded.

Refunds

Your refund - excluding initial shipping costs, tax and duties - will be credited to the account used to make the purchase. Please note that refunds may take up to 14 days for Visa, Mastercard and American Express; and up to 40 days for China UnionPay; depending on the individual card issuer’s refund processing time.